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Privacy Policy

General terms and conditions for SwiftVia Logistics LTD

1. Introduction

SwiftVia Logistics LTD is dedicated to safeguarding your privacy. This Privacy Policy outlines everything relating to your usage of our services and personal information. Using our website, application, or services means you have read, understood, and agreed to this Privacy Policy and our Terms of Service.

Definitions and Key Terms:

  • Cookie: Small data files stored by your web browser that help identify your browser and store information.
  • Company: Refers to SwiftVia Logistics Ltd, located in Lagos, Nigeria.
  • Customer: The entity using SwiftVia's services to manage relationships with consumers or service users.
  • Device: Any internet-connected device (e.g., phone, tablet, computer) used to access SwiftVia.
  • IP Address: A unique number assigned to devices connected to the internet, used to identify the device's location.
  • Personal Data: Information allowing the identification of a natural person.
  • Personnel: Individuals employed or contracted by SwiftVia.
  • Service: The services provided by SwiftVia, as described in the terms and on the platform.

2. Information Automatically Collected

When you visit our platform, certain information (e.g., IP address, browser details) is automatically collected for purposes such as internet connection, security, and analytics. We use such data for security measures, operations, and analytics.

3. Personal

For SwiftVia staff, voluntarily provided information is collected for Human Resources purposes, including benefits administration and applicant screening. Such data can be updated, corrected, or deleted based on your request.

4. Sales of Business

In the event of a business transfer, we reserve the right to transfer information to a third party, provided they adhere to this Privacy Policy.

5. Affiliate

Any suggestions you provide to SwiftVia regarding the website are the sole property of SwiftVia. SwiftVia is free to use, copy, modify, publish, or redistribute suggestions without providing credit or compensation to you.

6. Governing Law

This Privacy Policy is governed by Nigerian law. By using SwiftVia, you consent to the exclusive jurisdiction of Nigerian courts.

7. Your Consent

By using SwiftVia, registering an account, or making a payment, you consent to our Privacy Policy and agree to its terms.

8. Links to Other Websites

Our Privacy Policy applies solely to our services. We are not responsible for third-party websites and encourage users to review their privacy policies.

9. Cookies

We use cookies to enhance website functionality. You can turn off cookies, but it may impact certain features. We do not store sensitive data in cookies.

10. Remarketing Services

We use remarketing services to serve ads to previous website visitors across the internet.

11. Payment Details

Confidential payment information is stored securely.

12. Kids' Privacy

We do not knowingly collect information from individuals under 13 years old. Parents can contact us to address any such cases.

13. Changes to Our Privacy Policy

We may update our Privacy Policy, and users are informed of changes before they take effect. Continued use implies acceptance.

14. Third-Party Services

We provide links or access to third-party content, and users engage with them at their own risk, subject to the third parties' terms.

15. Intellectual Property

The website and its contents are owned by SwiftVia and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use is prohibited.

16. Notice of Dispute

In case of a dispute, a Notice of Dispute must be provided. We will attempt to resolve disputes through informal negotiation before commencing arbitration.

17. Submission and Privacy

Submissions provided by you become the sole property of SwiftVia without compensation. SwiftVia has no obligations concerning such submissions.

18. Facebook Pixel

SwiftVia uses Facebook Pixel for analytics, adhering to Facebook's Privacy Policy.

19. Tracking Technologies

We use Google Maps API for specific functionalities, following Google's Privacy Policy.

20. Location Data

SwiftVia's mobile application accesses and collects precise and/or approximate location data from your device. Location data is used for the following purposes:

  • Delivery tracking: To track the real-time location of dispatch riders while they are on active deliveries, enabling accurate delivery status updates for merchants and recipients.
  • Route optimization: To calculate and optimize delivery routes for riders.
  • Proof of delivery: To record and verify delivery locations.
  • Customer tracking: To allow customers to track their orders in real time.

Location data is collected only while the app is in use (foreground) and/or in the background (for riders on active deliveries). We do not collect location data when the app is not in use beyond what is necessary for active deliveries. Location data may be shared with:

  • Merchants using the SwiftVia platform, to provide delivery visibility.
  • Recipients of deliveries, to enable order tracking.
  • Third-party mapping and navigation services (such as Google Maps) to provide routing functionality.
  • Customer tracking: To allow customers to track their orders in real time.

We retain location data only as long as necessary to fulfill the purposes described above or as required by applicable law. You may withdraw consent to location access at any time through your device settings, though this may limit your ability to use certain features of the app.

21. Contact Us

For further queries, concerns, or questions, reach us via email at [email protected].